Privacy Policy At MAXONN DPF, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, safeguard, and manage personal information when you visit our website, contact us, or use our services. Our privacy practices are intended to comply with applicable Canadian privacy legislation, including Alberta’s Personal Information Protection Act (PIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable. Our commercial electronic communications are also intended to comply with Canada’s Anti-Spam Legislation (CASL).
1. Information We Collect
MAXONN DPF may collect personal information that you voluntarily provide through our website, email, telephone, service inquiries, or other direct communications. This information may include:
Your name and business or company name.
Email address and telephone number.
Billing and business contact information.
Vehicle, engine, or equipment information related to service requests.
Details of DPF cleaning, inspection, repair, or other service inquiries.
Information provided through contact forms, quotations, or customer communications.
Our website may also collect limited technical information, such as browser type, device information, and website usage data, if website analytics or similar technologies are enabled. We collect only the information reasonably necessary for legitimate business purposes.
2. How We Use Your Information
MAXONN DPF may use the information collected to:
Respond to inquiries, requests, and customer communications.
Provide quotations, service information, and customer support.
Schedule, process, and manage DPF cleaning and related services.
Prepare invoices and maintain business records.
Communicate regarding service updates, appointments, and transactions.
Improve our website, customer experience, and business operations.
Send promotional communications where permitted by law and with any required consent.
Comply with applicable legal and regulatory requirements.
We will not use your personal information for purposes unrelated to those described in this policy without obtaining any consent required by law.
3. Information Sharing and Disclosure
MAXONN DPF does not sell or rent customers’ personal information. We may disclose information to trusted service providers or business partners only when reasonably necessary to provide requested services or operate our business, including payment processing, website hosting, communications, and administrative support. Such providers are expected to protect personal information and use it only for authorized purposes. We may also disclose information when required or permitted by applicable law.
4. Your Access to and Control Over Information
You may contact MAXONN DPF to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to applicable legal and record-retention requirements.
Withdraw consent where permitted by law.
Express concerns about how your personal information is collected, used, or disclosed.
We will respond to privacy-related requests in accordance with applicable legislation.
5. Information Security
MAXONN DPF takes reasonable administrative, technical, and physical precautions to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. Access to personal information is restricted to authorized personnel who require it for legitimate business purposes, such as customer service, billing, or service administration. Where appropriate, we use security measures designed to protect information transmitted and stored electronically. Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
MAXONN DPF retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet business requirements, or comply with applicable legal obligations. When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
7. Email Communications and Canada’s Anti-Spam Legislation (CASL)
MAXONN DPF is committed to complying with Canada’s Anti-Spam Legislation.We may send commercial electronic messages concerning promotions, special offers, new products, or services only where permitted by law, including where we have obtained any required consent. Our promotional communications will include appropriate sender identification, contact information, and an unsubscribe mechanism as required by CASL. You may withdraw your consent to receive promotional communications at any time by using the unsubscribe instructions provided or by contacting us directly. Unsubscribing from promotional communications does not necessarily prevent us from sending necessary transactional or service-related communications.
8. SMS Privacy Policy
MAXONN DPF respects the privacy of customers who communicate with us through text messaging (SMS). Mobile telephone numbers and SMS consent information may be collected for customer service, appointment scheduling, service notifications, or other communications authorized by the customer. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. Service providers assisting with message delivery may process information solely as necessary to provide the messaging service, subject to appropriate privacy protections. Customers may withdraw consent to receive optional SMS communications by contacting MAXONN DPF or using any opt-out instructions included in the messages.
9. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality and understand how visitors interact with our website.Where applicable, these technologies may collect technical information such as browser type, device information, pages visited, and general website usage patterns. You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
10. Third-Party Website Links
Our website may contain links to external websites operated by third parties. MAXONN DPF is not responsible for the privacy practices, security, or content of these external websites. We encourage visitors to review the privacy policies of any third-party websites they access.
11. Changes to This Privacy Policy
MAXONN DPF may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or applicable legal requirements. Any updates will be published on this page. We encourage visitors to review this policy periodically.